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DOES YOUR DIGITAL WORKPLACE DESIGN HELP EMPLOYEES GET WORK DONE?

By asking yourself a few key questions, you'll quickly see if your digital workplace is helping or hurting the chances of people accomplishing their work.

Doing a job well, especially a routine job, matters. Devoting just a little bit more preparation and focus not only will prevent a lot of complaints from external or internal customers, but is often cheaper and more rewarding.

Any internal service provider — be they from HR, IT, finance or any operationally-focused department — looking to improve the quality of the interactions with their internal customers should pay attention to a few factors.

Can People Access the Information They Need?

Often times when people fail to perform a task correctly it's due to information being hidden in a maze of corporate repositories, not because they didn't have access to the right information.

Yet when information is not easily accessible, it's as good as being unavailable. And in those circumstances when the correct information is unavailable, the decisions people make may not be the best course of action. So, whatever the task, make sure your digital workplace is able to extract and present all the information related to the topic at hand, no matter where the information is stored.

Is There a Knowledge Base to Support Beginners?

Whatever the topic, things work better when the people whose work relates to the topic at hand (internal customer, process support staff, process owner, product expert) communicate better.

When a beginner is shadowed by a more experienced person they're less likely to make mistakes. If the digital workplace delivers the same support from the expert in the organization under the form of a knowledge base, things are less likely to go wrong, and support costs are lower as well.

Improve the Management of Why, How and What

When I work with people trying to improve their internal services, I use an extension of Simon Sinek’s 'Why, How and What' model to improve internal communications. 

Communicate the Correct Why

People in a company approach tasks with different priorities.

Let’s take the case of regular equipment maintenance. One person might consider this a waste of time and wait until the last minute to execute the task, paying poor attention to detail. Another person might see it as a way to prevent future problems and will do the work diligently, knowing it will ultimately save time in the long run.

Being able to convey why these tasks are important to employees is critical. Good managers know how to motivate people to do such tasks for the right reasons. When this happens, the quality of the output improves.

Deliver the How

Very often, especially when dealing with less common topics, employees can't quickly find basic resources such as forms and procedures. Once again, getting quick access to the right information is important.

Add to this the fact that frequent changes in the workplace are often communicated — via broadcast — only once. Managers then assume staff will remember the change when the time comes around, but unfortunately, this is not the case. This causes a significant source of operational errors, because people simply forget.


Read the full article of our colleague Cristian SALANTI published on CMSWire:

https://www.cmswire.com/digital-workplace/does-your-digital-workplace-design-help-employees-get-work-done/

Oferim sisteme de intranet operational care ajuta companiile sa devina mai flexibile si mai eficiente

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